Frequently Asked Questions
Everything you need to know about your Teddy Swims order.
What is the processing time for my order?
All orders are typically processed within 2-3 business days. During high-demand periods or new collection drops, please allow up to 5 business days for your items to be prepared for shipment.
Do you offer international shipping?
Yes, we ship worldwide! Shipping costs and delivery times vary by destination and will be calculated at checkout. Please note that international orders may be subject to customs duties and taxes.
What is your return policy?
We offer a 30-day return window for all unworn, unwashed items with original tags attached. To initiate a return, please visit our online returns portal with your order number and email address.
How do I know which size to choose?
We provide a detailed size guide on each product page. Our apparel generally follows a standard fit, but we recommend checking specific measurements to ensure the perfect fit for your style.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital wallets like Apple Pay, Google Pay, and PayPal for a secure and seamless checkout experience.
How can I track my package?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to follow your package's journey in real-time.